Technical Support
We are dedicated to improve our products as well as services. If you have any questions to ask, advices & comments to give or bugs to report, please feel free to contact us. We are always willing to serve you and make every effort to provide you with a quick response.
When email to us, we recommend you provide the following details which will help us to diagnose and figure out the problem.
- Operating system info and the Windows Media Player version.
- Hardware environment.
- The screen-captured image files when an error occurs (as email attachments).
- Are the situation(s) reproducible? If yes, how can we reproduce the problem?
- The version of OGG to MP3 Converter.
Your kindness will be greatly appreciated if the above are provided.
Contact US
We strongly recommend that you first find answers to your questions on the FAQ page before try to contact us.
- If you are experiencing difficulties in using or accessing our website please contact the webmaster:webmaster[at]accmeware[dot]com.
- Anything regarding installing, using and upgrading the software, or retrieving your lost registration info, please write to technical support: support[at]accmeware[dot]com.
- Sales & market, anything regarding purchasing softwares, commercial cooperation, advertisements, please write to: market[at]accmeware[dot]com.
Please replace the [at] with @ and the [dot] with . when contact us.